{"id":11842,"date":"2020-03-25T18:20:10","date_gmt":"2020-03-25T18:20:07","guid":{"rendered":"https:\/\/stg.tecmic.com\/solucoes-tecmic\/mobilidade-gestao-de-ativos-e-de-equipas\/gestao-de-ocorrencias\/"},"modified":"2021-01-27T14:31:45","modified_gmt":"2021-01-27T14:31:45","slug":"gestao-de-ocorrencias","status":"publish","type":"page","link":"https:\/\/www.tecmic.com\/en\/tecmic-solutions\/mobility-asset-and-team-management\/gestao-de-ocorrencias\/","title":{"rendered":"Incident Management"},"content":{"rendered":"<p>[vc_row overflow=&#8221;default&#8221; el_class=&#8221;heading-top&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243; overflow=&#8221;default&#8221; el_class=&#8221;products-text-01&#8243;][vc_custom_heading text=&#8221;Anticipate risks by knowing ongoing incidents&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]The incident management module automatically receives alarms from vehicles or drivers and allows the manager to process them, according to the procedures established by the company.<\/p>\n<p>It allows knowing the incidents in progress, how and who has solved them and to anticipate the risks, as well as to easily and quickly consult the record of the most common types of incidents and their resolution.[\/vc_column_text][vc_separator][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1582214341212{padding-bottom: 60px !important;}&#8221; el_class=&#8221;products-text-01&#8243;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;5\/12&#8243; overflow=&#8221;default&#8221; el_class=&#8221;products-text-02&#8243;][vc_custom_heading text=&#8221;Some features&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text el_class=&#8221;products-text-03&#8243;]<\/p>\n<ul>\n<li>Visualize, analyze and treat the incidents that are being introduced in the system, either by alarms generated in the vehicles or\u00a0 manually by the user<\/li>\n<li>Consult the incidents in progress<\/li>\n<li>Filter by type of incident<\/li>\n<li>Create incidents manually<\/li>\n<li>Handle the incident according to the guide of treatments<\/li>\n<li>Write down the actions taken by the user in handling the incident<\/li>\n<li>Monitoring of incidents handling<\/li>\n<li>Elaboration of treatment statistics per employee and treatment times<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_custom_heading text=&#8221;Benefits&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text el_class=&#8221;products-text-03&#8243;]<\/p>\n<ul>\n<li>Allows the user to perform a quick analysis and to take the necessary steps to deal with an incident<\/li>\n<li>Monitoring the handling of incidents allows the optimization of processes and response times<\/li>\n<li>All occurrences and their treatment are recorded for future analysis<\/li>\n<li>Statistics per employee allow to adapt the training required and increase productivity<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; overflow=&#8221;default&#8221; el_class=&#8221;block-modules&#8221;][vc_column overflow=&#8221;default&#8221; el_class=&#8221;products-modules-line&#8221;]\r\n<div class=\"sh-heading  \" id=\"heading-OYBMWGmcTx\">\r\n\t<div class=\"sh-element-margin\">\r\n\r\n\t\t\r\n\t\t\t<h2 class=\"sh-heading-content size-default text-center\">\r\n\t\t\t\tOTHER MODULES\t\t\t<\/h2>\r\n\r\n\t\t\r\n\t<\/div>\r\n<\/div>\r\n            <style type=\"text\/css\">\r\n                #heading-OYBMWGmcTx .sh-element-margin {margin: 0px 0px 50px 0px;}#heading-OYBMWGmcTx .sh-heading-content {font-weight: 700!important;color: #ffffff;}#heading-OYBMWGmcTx .sh-heading-content,#heading-OYBMWGmcTx .sh-heading-additional-text {}            <\/style>\r\n        [vc_basic_grid post_type=&#8221;page&#8221; 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CONTACT US\t\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\r\n\t\t<\/a>\r\n\t\t\t<\/div>\r\n<\/div>\r\n            <style type=\"text\/css\">\r\n                #button-fks34WBFj8 .sh-button {color: #ffffff;border: 3px solid #ffffff;box-shadow: 0px 2px 2px rgba(0,0,0,0.15);}#button-fks34WBFj8 {text-align: center;}#button-fks34WBFj8 .sh-element-margin {margin: 0px 0px 0px 0px;}#button-fks34WBFj8:not(.sh-button-style-2) .sh-button:hover {}#button-fks34WBFj8.sh-button-style-2 .sh-button:after {}#button-fks34WBFj8.sh-button-style-2 .sh-button:hover {}@media (max-width: 800px) {#button-fks34WBFj8 {text-align: center;}}            <\/style>\r\n        [\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conhe\u00e7a os incidentes em curso, como e por quem est\u00e3o a ser resolvidos. Antecipe os riscos consultando de forma f\u00e1cil e \u00e1gil o registo dos tipos de incidentes mais comuns e a sua resolu\u00e7\u00e3o.<\/p>\n","protected":false},"author":4,"featured_media":11843,"parent":11820,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-11842","page","type-page","status-publish","has-post-thumbnail","hentry","category-mobility-team-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Incident Management - Tecmic<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.tecmic.com\/en\/tecmic-solutions\/mobility-asset-and-team-management\/gestao-de-ocorrencias\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Incident Management - Tecmic\" \/>\r\n<meta property=\"og:description\" content=\"Conhe\u00e7a os incidentes em curso, como e por quem est\u00e3o a ser resolvidos. 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