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Services

Because service quality matters most!

Assistance

Assistance

We believe that the success of our projects not only relies on the quality of the equipment and applications that we develop, but also on the quality of the training, system integrations and customer support services that we provide.

Because our goal is the success of our clients, we are at your service. Call +351 214228800.


Training and KnowledgeTraining and Knowledge

We design the best knowledge transfer of our solutions depending on the applications that will be used or the project that we are implementing. The training is also adapted to the operating environment of our clients to ensure the best results.

Custom developmentCustom development

We adapt our solutions through custom developments according to the needs of our clients.

Systems integrationSystems integration

The integration of our systems with our customers’ existing ones allows them to achieve huge gains in efficiency and cost savings arising from the quality and reliability of the information generated and managed by our solutions.

Premium technical assistancePremium technical assistance

We have highly qualified teams that guarantee all the technical support that our customers might need, allowing their systems to run 24/7/365.
Technical assistance

Technical assistance

Different levels of technical assistance may be contracted based on the client’s needs, and may include the following types of cover:

  • Routine technical preventive maintenance of equipment;
  • Repair of faults or system/equipment malfunctions;
  • Replacement of faulty mechanical parts from a pool of backup spares;
  • Replacement of circuit boards or modules from a pool of backup spares;
  • Repairs carried out in own labs;
  • Technical support for diagnosis of software issues;
  • Remote software problem-solving.

The service profile to be contracted to Tecmic is chosen by the client, in complement to their own technical intervention capability.

Customer support

Customer support

Tecmic provides a Web application allowing the client to request desired technical support together with associated follow-up information on its status.

Software as a Service and Cloud Computing

Software as a Service and Cloud Computing

We provide a wide variety of hosting services, allowing you to access your applications without the need for costly initial investments or concerns about system maintenance, allowing you to focus your resources on the running of your business.